Support

How can we help?

The quickest way is our Discord support server. You can also report a problem from the dashboard or email us.

Ask in our Discord
The quickest way to get help. Ask a question, report a problem or share an idea with the SourcePing team and other server admins.
Join the support server
Report a problem
Sign in with Discord and describe what went wrong. You can attach screenshots and choose to include details about the affected monitor, which helps us fix it faster.
Report a problem →
Suggest a feature
Post an idea and upvote other people's. You can see what's planned and what's done, and the most wanted ideas get built first.
Open the feature board →
Check the service status
Live figures for source checks and Discord delivery over the last 24 hours, generated from SourcePing's own systems.
View status →
Email us
For billing questions, account problems or anything else. Include your Discord server name so we can find your setup.
support@sourceping.app

Slash commands

Type /monitor or /billing in any channel on your server. Commands need the Manage Server permission. Replies are only shown to you.

Add, check and manage the sources this server follows.

/monitor addsource_type channel url: Start monitoring a GitHub repo, website, feed or download page. Optionally pick the events, how often to check and when to post.
/monitor manage: Open the control panel: every source, its routes, filters and schedule, with buttons.
/monitor list: List the sources on this server with their status and check interval.
/monitor statussource: Show one source's health and settings.
/monitor checksource: Check a source for updates now.
/monitor testsource channel: Post a sample announcement using the latest real item.
/monitor history[source]: Show recent announcements, for one source or all of them.
/monitor pausesource: Pause a source. Its settings are kept.
/monitor resumesource: Resume a paused source.
/monitor removesource confirm: Stop monitoring a source and delete its routes.
/monitor channelschannel enabled: Turn posting to a channel off or on without deleting its routes.
/monitor help: A short guide to how SourcePing works.

See your plan and subscribe, all per Discord server.

/billing status: Current plan, subscription status and usage.
/billing limits: What your plan allows.
/billing upgrade: Compare plans and get a secure Whop checkout link for this server.
/billing link: Activate a purchase on this server with your licence key.
/billing refresh: Check this server's subscription with Whop again, for example right after paying.

Announcements stopped appearing: Open the source in the dashboard: its Health & errors card shows the last check, any errors and failed deliveries. The most common cause is the bot losing permission to post in a channel. It needs View Channels, Send Messages and Embed Links there.
The trial ended and some monitors stopped: Every server gets 14 days of Pro free, then moves to the Free plan: 3 GitHub, RSS, YouTube or Twitch sources, checked hourly, in one channel. Anything beyond that pauses until you pick a plan under Subscription & Billing. Your sources and settings are kept.
I paid but the plan didn't switch on: Open Subscription & Billing in the dashboard on the server you bought it for. If it still shows the old plan after a few minutes, email us with the server name and the email you used at checkout.
How do I cancel?: Subscriptions are handled by Whop. Cancel from your Whop account at any time; the plan stays active until the end of the period you paid for.